Frequently asked questions

Have questions? We’ve got answers.

  • Even though you can enjoy our services from the comfort of your home, it's good to know where the home base is, right? Walk With Me Counseling Center is proudly based in Chicago's Austin Neighborhood. While our practice is 100% virtual, our reach extends across the entire state of Illinois. So whether you're near or far within the state, quality counseling is just a click away!

  • We understand life can be hectic. That's why we've designed our services to fit into your schedule, not the other way around. Online therapy is our go-to approach to support you in the best way possible!

    First things first: Find a comfortable, private spot to talk openly. All you'll need is a device with a camera, a microphone, and a stable internet connection.

    Rest assured, your privacy is our priority. We use a secure video conferencing platform to ensure our conversations remain confidential. While the format might be digital, the connection and impact are as real as they come.

    If you're not super tech-savvy, no worries! We offer technical support to make your experience smooth and stress-free.

  • We specialize in providing convenient, high-quality care right where you are, so we exclusively offer online therapy sessions. While we're based in the Austin Neighborhood of Chicago, our virtual format allows us to extend our reach to serve clients throughout Illinois. This way, you can receive the support you need without the hassle of commuting—meaning more time for what matters most to you.

  • Session Fee

    Each therapy session is priced at $155.

    In-Network Benefits

    Good news! We are in-network with Aetna PPO and Blue Cross Blue Shield PPO.

    Insurance can be confusing, so we'll happily check your benefit coverage before your first appointment.

    Payment Methods

    We accept all major credit cards, Health Savings Account (HSA), and Flexible Spending Account (FSA) cards for your convenience.

    Out-of-Network Benefits

    Not seeing your insurance provider on our list? No worries! We're considered out-of-network with some other providers. Here's how it works:

    • You pay the session fee directly at the time of service.

    • We'll submit the claim on your behalf to your insurance provider (such as FirstHealth Network Solutions, Cigna, or Alliance).

    • Any reimbursement will be paid directly to you by your insurance provider.

    How to Find Out Your Out-of-Network Benefits:

    1. Call the customer service phone number on your insurance card's back.

    2. Ask about your out-of-network benefits for an "In-Office Outpatient Psychotherapy Appointment" with CPT Code 90837.

    3. Find out how much you will be reimbursed per session.

    4. Inquire if any additional paperwork is needed for reimbursement.

  • By law, if you're not using insurance or don't have any, healthcare providers must estimate the cost of medical services and items.

    You're entitled to a Good Faith Estimate that outlines the total anticipated cost of non-emergency services, along with any associated costs like diagnostic tests, prescription medications, equipment, and fees related to hospital care.

    Your right to receive this Good Faith Estimate in writing should be provided at least one business day before your scheduled service or item. Feel free to request a Good Faith Estimate from your healthcare provider—or any other provider you're considering—before scheduling a service.

  • Item descriptWe’ve learned that having sessions every week works best for our clients.

    Meeting regularly helps us move forward faster without losing progress. Each session lasts 55 minutes and happens once a week.ion

  • d of having to find a new time each week, we reserve a weekly appointment just for you. That time is yours, and no one else will be scheduled during it.

    We offer appointments Monday through Thursday at various times to accommodate different schedules. Your session time is held for you, and while starting at a less-than-perfect time may be necessary, we always strive to find the best fit for you based on availability.

    We understand how important it is to begin counseling when you're ready. If our current times don't work for you, we're happy to refer you to someone who might be a better fit.

    Once you're an established client, you'll get first pick on any new appointment slots before we offer them to others.

  • At Walk With Me Counseling Center, we focus on providing intentional, specialized care for adults dealing with Anxiety, Depression, Trauma, and relationship issues—our work centers on helping individuals move forward with clear goals and meaningful progress.

    Our Therapy Fee:

    We believe in offering high-quality care, and our fee reflects that commitment. The cost per session is $155 for a 55-minute session. This rate allows us to provide focused, personalized care while supporting a sustainable practice that ensures our therapists can offer the best services possible.

    What Goes Into Your Therapy Fee?

    Your fee supports not only your therapy sessions but also the ongoing training and support for our therapists. We ensure our team receives continuing education in trauma therapy and anxiety treatment so you're always getting the most up-to-date, effective care.

    Our therapists are trained to work specifically with Anxiety, Depression, Trauma, and relationship issues for singles. We maintain a manageable caseload to give you the attention you deserve without our therapists feeling overwhelmed, ensuring they're fully engaged in your healing process.

    Goal-Oriented Therapy:

    We believe in making therapy as efficient as possible. We aim to help you progress quickly while ensuring those changes last over time. We track progress throughout your sessions, so you'll always know where you stand—whether it's moving toward completing therapy or adjusting our approach to better suit your needs.

    Specialized Care and Referrals:

    If we're not the right fit, or if our current schedule doesn't work for you, we're happy to refer you to a therapist who may be better suited to your needs. We want to make sure you get the care that's right for you, even if it means connecting you with another provider.

    Insurance and Payment Options:

    At Walk With Me Counseling Center, we work with Aetna PPO and BCBSIL PPO. If your insurance provider isn't one we accept, you can still submit your session receipts for out-of-network reimbursement. We're happy to guide you through the process and provide tips on asking the right questions when contacting your insurance company.

    Ready to Start?

    At Walk With Me Counseling Center, we're here to support you on your journey toward healing and growth. Feel free to reach out if you're ready to begin or want to learn more. We're committed to providing you with the best possible care every step of the way.

Have more questions? Ready to get started?

Get in touch.

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